PGM Level 2 Facility Management Practice Test 2025 – Complete Exam Prep Guide

Improperly designed destination areas can create bottlenecks for customer flow, which is a significant disadvantage in any facility management context. When spaces are not adequately planned, they may become congested, leading to frustration among customers as they navigate the area. Poor design can hinder movement, causing delays and making it difficult for customers to access the products or services they are looking for. This can result in a negative shopping experience, potentially driving customers away and impacting sales.

In contrast, well-designed destination areas facilitate smooth customer movement and enhance engagement with the products or offerings, ultimately supporting better customer satisfaction and operational efficiency. Proper design takes into account customer behavior, traffic patterns, and optimal placement of items to encourage a positive and seamless experience.